Customer Satisfaction

Manager/Sr Manager – Disputes Operations

Essential duties and responsibilities: • This position is accountable for managing the card dispute process (US Banking). • Ensures chargebacks and all department processes are in compliance with policies, procedures, and regulations. • Subject Matter Expert in chargebacks and card disputes. • Stays current with new developments in the fraud and loss prevention field, and […]

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SAP PMGM Consultant

Role Description (if you): – Have been implementing/supporting SAP SuccessFactors Performance and Goal Management solutions for 2-4 years. – Supported customer’s ineffective adoption of the best practice processes – Understand the needs of hire-to-retire process challenges – Know how to integrate these modules within the solution landscape – Come with about 2 years invested in

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Manager /Senior Manager – Contact Centre Operations

Essential duties and responsibilities: • A strategic thinker well versed with forecasting and capacity planning. • Strong people management driving performance and nurturing talent. • Attention to details and is able to identify trends and course correct . • High on integrity with a risk appetite and identify , analyze and mitigate emerging risks. •

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